Refund Policy

1. What You Pay

The Thailand Digital Arrival Card (TDAC) itself is issued FREE of charge by the Royal Thai Government at immigration.go.th. The amount you pay NSD Consulting AB is purely our service fee for completing, reviewing and submitting your application on your behalf — we do not collect any government fee.

2. Refund Tiers at a Glance

3. Full Refund — Within 1 Hour of Payment

You are entitled to a full refund of our service fee if you submit your cancellation request within 1 hour of completing payment.

• No reason is required.
• The 1-hour window begins at the moment payment is confirmed, not when you begin filling in the application.
• Contact us immediately at contact@visaportal.online with your application reference number to initiate cancellation within this window.

4. Partial Refund — After 1 Hour, Before Submission to Thai Immigration

Once 1 hour has elapsed from the time of payment, our team begins active processing of your application. If you request cancellation after this point but before your TDAC has been submitted to Thai Immigration, you are entitled to a 50% refund of our service fee. The remaining 50% covers the administrative work already performed.

5. No Refund — After Submission to Thai Immigration

Once your TDAC has been formally submitted to the Royal Thai Immigration Bureau, our service fee is non-refundable as the work is complete and the arrival card has been issued.

6. How to Request a Refund

1. Email contact@visaportal.online with the subject line: Refund Request — [Your Application Reference].
2. Include your full name, application reference number, and the reason for your request.
3. Our support team will assess your request against the applicable refund tier and respond within 1 business day.
4. Approved refunds are processed within 5–10 business days to the original payment method. Actual timing may vary depending on your bank or card issuer.

7. Exceptions and Special Circumstances

We may, at our sole discretion, consider refund requests outside the standard tiers in the following circumstances:

• A demonstrable error was made by NSD Consulting AB in processing your application that materially affected the outcome.
• A duplicate payment was made due to a technical fault on our platform.
• You are entitled to a refund under applicable mandatory consumer protection law in your jurisdiction that cannot be excluded by contract.

Exceptions are assessed on a case-by-case basis and are not guaranteed. Contact contact@visaportal.online with full details if you believe your case qualifies.

8. Related Policies

• Terms of Service — full contractual terms governing use of our service.
• Privacy Policy — how we collect, use, and protect your personal data.